pakboss Platform Privacy Notice

This page describes what we collect when you use pakboss and how we keep that data protected. We at pakboss take your privacy seriously and operate under strict data-handling principles. Our commitment is to be transparent about what information we gather, why we need it, and how we use it to operate our platform securely.

We collect personal data only when you create an account, deposit funds, or engage with our services. All data is encrypted, stored securely, and never sold to third parties. This notice applies to all users of pakboss, regardless of location, though our services are available only where local law permits.

If you have questions about how we handle your data, contact our support team or review the specific sections below.

What Data We Collect on pakboss

Account Registration and Identity Verification

When you open an account on pakboss, we collect your email address, mobile phone number, and full name. We also require a government-issued identity document (national ID, passport, or driving licence) to verify your identity. This Know-Your-Customer (KYC) process is mandatory and protects both you and us from fraud and money-laundering risk.

We store your identity document securely and do not share it with third parties except where required by law. Your document is encrypted and accessible only to our authorised compliance team. We retain this information for as long as your account is active, plus a retention period mandated by local regulations.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on pakboss. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the date, and the status of the transaction. We do not store your full payment card or wallet credentials; instead, we store only a tokenised reference that allows us to process future transactions securely.

Transaction data is used to reconcile your account balance, detect fraud, and comply with anti-money-laundering regulations. We retain transaction records for a minimum of seven years, as required by financial regulations.

Gaming Activity and Account Behaviour

We log all your activity on pakboss: which games you play (Liga 1 markets, live-dealer tables, slots like Aviator or Sweet Bonanza, esports like Mobile Legends), your stakes, your wins and losses, and the time you spent on the platform. We also track your login times, IP addresses, and device information (browser type, operating system, device model).

This data helps us detect unusual account behaviour (e.g., multiple logins from different countries in a short time), prevent fraud, and personalise your experience. We use it to calculate your VIP tier, track your weekly cashback eligibility, and monitor for problem gambling patterns.

Communication and Support Data

When you contact our support team via email or live chat, we store your messages, our responses, and any attachments you send. We use this data to resolve your issues, improve our support process, and train our team. We do not use your support messages for marketing purposes.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your language preference, and track your browsing behaviour on pakboss. Cookies are small text files stored on your device; they allow us to recognise you when you return and personalise your experience. We also use analytics cookies to understand how users navigate our platform and which features are most popular.

You can disable cookies in your browser settings, but doing so may limit your ability to use certain features on pakboss. We do not use cookies to track you across other websites.

How We Use Your Data and Your Rights on pakboss

Our Use of Your Information

We use your data for the following purposes:

• Account management: To create and maintain your account, process deposits and withdrawals, and calculate your VIP tier and cashback eligibility.
• Fraud prevention: To detect suspicious activity, verify your identity, and protect your account from unauthorised access.
• Legal compliance: To comply with anti-money-laundering regulations, tax reporting, and other legal obligations in jurisdictions where we operate.
• Customer support: To respond to your inquiries and resolve issues.
• Platform improvement: To analyse user behaviour, identify technical issues, and enhance our services.
• Marketing (optional): To send you promotional emails about new games, tournaments (Liga 1, Piala AFF, Piala Indonesia), or special offers — only if you have opted in.

Third-Party Processors and Data Sharing

We may share your data with third-party service providers who help us operate pakboss. These include payment processors (to handle DANA, e-wallet, mobile banking, and bank transfers), cloud hosting providers (who may store data outside your jurisdiction), and compliance vendors (who help us verify identity and detect fraud). All third parties are contractually bound to protect your data and use it only for the purposes we specify.

We do not sell your data to advertisers or data brokers. We may disclose your information if required by law, court order, or government request.

Your Rights Regarding Your Data on pakboss

You have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
• Data portability: Request your data in a portable format (e.g., CSV) so you can transfer it elsewhere.

To exercise any of these rights, contact our support team with your request. We will respond within 30 days.

Data Security and Encryption

We protect your data using industry-standard encryption (TLS/SSL) for all data in transit. Your password is hashed and never stored in plain text. We also recommend enabling two-factor authentication (2FA) on your account for an extra layer of security.

Our servers are located in secure data centres with restricted physical access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. However, no system is non-specific info secure; if you believe your account has been compromised, contact us immediately.

International Data Transfers

Our servers may sit outside your jurisdiction. When you use pakboss, your data may be transferred to and stored in countries with different data protection laws. By using our platform, you consent to this transfer. We ensure that all international transfers comply with applicable data protection regulations.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on pakboss. Your continued use of the platform after such changes constitutes your acceptance of the updated notice.

Contact pakboss

If you have questions about this privacy notice or how we handle your data, contact our support team via email or live chat. We are available in English and will respond within 2–4 hours during business days. You can also submit a formal data request or complaint through our support portal.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have concerns about data protection in your region, consult your local data protection authority.